FAQ’s

Where do you ship?

Australia and New Zealand. I hope to offer international shipping soon.

Local pick up available in Fairlight, Sydney, NSW.

Free express post shipping within Australia for orders $80 and over. $7.00 express post upgrade for items under $80.00. Estimated delivery 2-5 working days (depending on location), however note Australia post still experiencing some delays due to the pandemic.

All New Zealand orders are shipped with Sendle at a flat rate of $14.50, and take an estimated 4-6 working days from order pick up to delivery. Note: delays may also be expected.


When are orders sent?

Every order is gratefully received and dispatched within 2 business days or sooner. Pick up orders can often be prepared on the day for next day pickup.


How are the pieces made?

All pieces are crafted with Australian clays and ethically sourced recycled silver. All clay is fired twice to reach optimum strength and durability. A range of clays are used including porcelain (vegan friendly, bone ash free), iron rich clay bodies and darker inky tones. High quality non toxic, lead free glazes or sealers are used to finish each piece.

As I believe strongly in handmade, almost all of the earring findings are also hand forged, soldered or shaped by hand by me using recycled sterling silver, ethically sourced within Australia. I do source necklace chain, sterling silver stud earring posts and some small components to finish selected pieces, but all are carefully sourced from quality Australian jewellery suppliers.


How are your pieces ethical?

I source all my materials within Australia, and as a small studio, I have a lot of control over every part of the business. There’s no big supply chain or mass production here. For more information, read my approach to responsible jewels.


How are your materials recycled?

I take a number of steps to recycle materials in my studio every day. Once sourced, my clay is used carefully, with any scrap pieces dried and saved in tubs for recycling. I source recycled precious metal within Australia (see above) and keep all my metal scraps for reuse or recycling. Many ‘scraps’ are transformed into new designs, or refined to use as sheet or wire again. I also use a green energy provider to fire my kiln and hope to one day move completely to solar power.

All Meraki Fire jewellery pieces are presented on quality recycled card and/or Australian sourced organic cotton pouches. Recycled paper and card is used to safely nestle each piece before it is shipped.

I’m always thinking of new ways to evolve my sustainability practices, whether that be sourcing materials differently, evolving studio practices or finding other ways to give back to the environment.


Can ceramic jewellery break?

After firing twice, each ceramic piece is very strong. However, as they are ceramic, they can still break just like a dinner plate dropped onto a hard surface at the right angle. Note this can also happen to pearls, resin and some gemstones.

To avoid accidents put your jewellery on and off over a soft surface such as carpet or floorboards (avoid the bathroom or concrete floors). With a little care each piece can be enjoyed for a lifetime.


How should I care for them?

Store your pieces in a jewellery box out of direct sunlight, as you would other jewellery pieces. Keep them in a cushioned pouch or similar if travelling.

Avoid wearing your jewellery in the shower, saltwater or chlorine, as prolonged moisture may discolour or damage it. Sterling silver will naturally tarnish over time and any unglazed ceramic may discolour a little with wear. If this happens buff silver with a silver cleaning cloth and clean ceramic or porcelain with a damp soapy cloth.

Every order includes detailed care instructions, so you can have these on hand.

Refund policy

All items are carefully photographed and described to ensure you receive the item you are expecting. Orders are also packed with great care to ensure they arrive to you safely. In the unlikely event that a piece arrives to you damaged or not as expected, please take photos of the piece as it has arrived and contact Meraki Fire directly within 3 working days. Damaged items can be replaced with a similar item, or a refund will be provided. Note as each piece is hand crafted and small batch, they may not be multiples of the same item.

Pieces that have been clearly used, damaged or altered will not be accepted for refund or exchange.

Undamaged items can be returned for refund within 10 working days, unworn, in the original packaging. Unfortunately, as a small business, I cannot accept responsibility for repaying postage and handling fees. If you have any questions or concerns, please get in contact.